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SUPPORT

HELP
CENTER

Find answers to common questions about Beauty Hub AI, from getting started to advanced features and billing.

Getting Started

Account setup, first steps, and onboarding

Features & Usage

How to use Beauty Studio Pro and platform features

Billing & Plans

Pricing, subscriptions, and payment questions

Technical Support

Troubleshooting and technical assistance

GETTING STARTED

Beauty Hub AI is the first unified AI platform designed specifically for beauty brands. We replace 8-12 disconnected tools with one beauty-native solution that handles everything from campaign creation to market intelligence. Our platform is built WITH beauty brands through our Founding Brands program, where members vote on development priorities.
Click "Try Free" in the top navigation to access the signup page. You'll receive 10 free credits to test the platform. No credit card required for the trial. After your trial, you can choose from our Trial, Founding, Essential, or Pro plans.
Credits are used to generate AI content. 1 credit = 1 AI generation (image, video, or content piece). Credits do not roll over month-to-month. You can purchase additional credits if needed beyond your monthly allocation.
Founding Brands is our limited program (100 brands only) where you get lifetime pricing at $39/month, 300 credits monthly, and most importantly - voting rights on all feature development. When any feature reaches 60% votes, we build it within 4-6 weeks. It's your chance to shape the platform's future while locking in founding pricing forever.

FEATURES & USAGE

Beauty Studio Pro is our flagship AI-powered campaign creation tool. It's specifically designed for beauty brands and includes beauty category intelligence (skincare, makeup, haircare modes), beauty-specific environments, inclusive avatars, project organization, and multi-platform export. It replaces expensive photoshoots and multiple design tools.
Yes! You can upload your product images, brand assets, and reference images for style guidance. All uploaded content remains your property, and we don't use it to train AI models without your explicit opt-in consent.
You own all content you create on Beauty Hub AI. You retain full ownership and commercial rights to use the generated images, videos, and marketing materials however you choose. You can download and keep all content even if you cancel your subscription.
Founding Brands members can vote on upcoming features. When any feature reaches 60% of member votes, we prioritize it for development and launch within 4-6 weeks. Current voting options include Social Studio Pro, Photo Studio Pro, Video Studio Pro, SEO Studio Pro, and Market Intelligence Pro.

BILLING & PLANS

Free Trial: 10 credits to test the platform
Founding Brands: $39/month (300 credits, lifetime pricing, voting rights)
Basic: $79/month (150 credits)
Pro: $199/month (500 credits)
Enterprise: Custom pricing for large organizations
Yes! You can cancel your subscription at any time through your account settings. Cancellations take effect at the end of your current billing period. You'll retain access to all content you created during your subscription. Note: If you're a Founding Member and cancel, you will lose your founding benefits and lifetime pricing if you rejoin later.
Founding Brands members are guaranteed their $39/month price for life, regardless of future price increases. As long as your subscription remains active, you'll never pay more than $39/month, even as we add new features and the standard pricing increases.

TECHNICAL SUPPORT

Beauty Hub AI works best on modern browsers: Chrome (latest), Firefox (latest), Safari (latest), and Edge (latest). We recommend keeping your browser updated for the best experience and security.
You can report bugs through our contact form or email support@beautyhubai.com. Please include your browser, operating system, and steps to reproduce the issue. We aim to respond to all support requests within 24 hours.
Yes. We use industry-standard encryption (AES-256 at rest, TLS 1.3 in transit), regular security audits, and SOC 2 Type II certification (in progress). We're GDPR and CCPA compliant. Your data is never sold to third parties. See our Privacy Policy for complete details.
Upload: JPG, PNG, WEBP (images), MP4 (videos), PDF (documents)
Download: JPG, PNG (images), MP4 (videos), PDF (reports)
Maximum file size: 50MB per file. For larger files, contact our support team.

STILL HAVE
QUESTIONS?

Our support team is here to help you succeed with Beauty Hub AI.

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